USER DATA DELETION INSTRUCTIONS

Endpoint Clients

Website: https://www.endpointclients.com/

Contact Email: info@endpointclients.com

1. Introduction

Endpoint Clients respects your privacy and provides users with the ability to request the deletion of their personal information and connected social media account data from our systems.

Our platform enables businesses and individuals to connect their social media accounts, including Facebook and Instagram, through secure authorization mechanisms such as OAuth. These integrations allow our automation services to schedule, manage, and publish social media content on behalf of authorized users.

This document explains how to request the deletion of your information, what types of data can be deleted, how to disconnect your social media accounts, and how Endpoint Clients processes data deletion requests.

These instructions apply to users who have connected their Facebook, Instagram, or other supported social media accounts to Endpoint Clients.

2. How to Request Data Deletion

If you wish to delete personal information or social media account data associated with Endpoint Clients, you can submit a deletion request directly to our support team.

Follow these steps:

Step 1: Send an Email

Send an email to:

info@endpointclients.com

Step 2: Use the Following Subject Line

Data Deletion Request – Endpoint Clients

Step 3: Provide Your Account Information

Include the following information to help us identify the relevant account:

• Your name.

• Your registered Endpoint Clients email address, if applicable.

• The social media platform associated with your request, such as Facebook or Instagram.

• Your connected social media account name or username, if known.

• Whether you wish to delete data associated with a specific connection or your entire Endpoint Clients account.

Do not include passwords, access tokens, or other sensitive authentication credentials in your email.

Step 4: Submit Your Request

Once your email is received, our team will review the request and may contact you to verify your identity or authority over the account.

Step 5: Processing and Confirmation

After any necessary verification, Endpoint Clients will process your request in accordance with applicable data protection laws and relevant platform requirements.

We will notify you when your request has been completed or explain any information that must lawfully be retained.

You do not need to log in to Endpoint Clients to submit a data deletion request by email.

3. What Data Will Be Deleted?

Depending on the scope of your request and the information associated with your account, the deletion process may include the following categories:

A. Social Media Account Information

• Facebook and Instagram account identifiers.

• Connected Facebook Page information.

• Instagram professional account information.

• Social media usernames and account references.

• Other account information obtained through authorized API integrations.

B. Authentication and Authorization Data

• Stored OAuth access tokens.

• Refresh tokens, where applicable.

• Authorization records no longer required for a legitimate purpose.

• Stored connection credentials associated with the deleted integration.

Deleting this authorization information prevents Endpoint Clients from continuing to use the affected connection for future automated publishing.

C. Social Media Automation Data

• Scheduled posts that have not yet been published.

• Associated automation configurations.

• Stored captions, images, videos, and other content covered by the deletion request.

• Publishing preferences and workflow settings.

• Publishing history and operational records that are no longer required.

D. Customer Account Information

If you request deletion of your entire Endpoint Clients account, eligible account information may also be deleted, including:

• Account profile information.

• Associated business and workspace information.

• Stored settings and preferences.

• Related customer content.

• Other personal information no longer required for lawful purposes.

Some records may be retained where necessary to meet legal obligations, resolve disputes, prevent fraud, or comply with applicable regulatory requirements.

4. How to Disconnect Facebook or Instagram

You can revoke Endpoint Clients' authorization directly through your Meta account settings.

To remove an authorized application from Facebook:

1. Log in to your Facebook account.

2. Open Settings & Privacy.

3. Select Settings.

4. Navigate to Apps and Websites, where available.

5. Find the Endpoint Clients application among your connected applications.

6. Select the application and choose Remove.

7. Confirm the removal.

For integrations managed through Meta Business settings or Instagram, you may need to manage the relevant business integration or connected application in the corresponding account settings.

Menu names and locations may differ depending on the platform, account type, and current interface.

Important: Removing the application revokes its authorization to access your account but does not necessarily delete information previously stored within Endpoint Clients.

To request deletion of stored information, follow the email instructions in Section 2.

5. What Happens After Data Deletion?

When an eligible deletion request has been verified and completed:

• Applicable stored account information will be deleted or anonymized.

• Associated authentication tokens will be removed from active systems or otherwise invalidated as appropriate.

• Future automation using the deleted connection will be disabled.

• Pending publishing tasks associated with the deleted connection will be cancelled where they have not already been processed.

• Information maintained by our service providers will be handled in accordance with applicable deletion obligations.

• A confirmation will be provided to the requester.

Please note that content already published to Facebook, Instagram, or another third-party platform will not automatically be deleted from those platforms when data is removed from Endpoint Clients.

Users must manage previously published posts directly through the relevant social media platform.

6. Data Deletion Processing Time

Endpoint Clients aims to review and process valid data deletion requests promptly.

Requests will be completed within the timeframe required by applicable data protection laws and relevant platform policies.

Processing times may vary depending on the complexity of the request, necessary identity verification, and any applicable legal retention obligations.

If additional information is required to verify ownership or complete a request, our support team may contact you using the details you provided.

7. Data Retention Exceptions

Although Endpoint Clients respects deletion requests, certain limited information may need to be retained where required or permitted by applicable law.

Examples include:

• Financial records required for accounting or taxation.

• Records required to comply with legal obligations.

• Information necessary to investigate security incidents or prevent fraud.

• Information subject to lawful preservation requirements.

Any retained data will be limited to the relevant lawful purpose and protected through appropriate security measures.

We will not continue using retained information for unrelated social media automation or marketing activities.

8. Third-Party Data and Platform Responsibilities

Endpoint Clients uses authorized integrations with third-party social media platforms.

Deleting information from Endpoint Clients does not automatically delete information maintained independently by Facebook, Instagram, or other connected platforms.

Users who wish to delete information directly from those services should follow the privacy and account deletion procedures provided by the relevant platform.

Endpoint Clients cannot independently delete all information maintained by third-party platforms.

9. Privacy and Security

Endpoint Clients is committed to handling deletion requests securely and responsibly.

We take reasonable steps to verify deletion requests where necessary to prevent unauthorized users from deleting someone else's information.

Information submitted in a deletion request will be used to identify the relevant account, communicate with the requester, and fulfill the request.

We do not sell personal information or social media authorization tokens.

For more information about how we process personal information, please refer to our Privacy Policy, available through the Endpoint Clients website.

10. Contact for Data Deletion Requests

If you have questions about data deletion, account disconnection, or privacy-related matters, please contact:

Endpoint Clients

Website: https://www.endpointclients.com/

Email: info@endpointclients.com

Email Subject: Data Deletion Request – Endpoint Clients

Office: New City Phase 2, F-Block, Street 6B, House # 1, Wah Cantt, Punjab 47040

Our team will review your request and provide assistance with the deletion process.

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